How to Troubleshoot and fix Error 49.4c02

How to Troubleshoot and fix Error 49.4c02 on HP LaserJet Printer

If you’re working from home or at the office and your printer displays the 49.4c02 HP error code, this article will list out a step-by-step guide on how to fix Error 49.4c02 on your printer.

This 49.4c02 error can come up in any HP Printer, especially HP LaserJet-P3015, P4014, P4015, and 4100N Printers.

If you’re facing the 49.4C02 error on your printer while trying to print a PDF file, In this detailed guid i will explain why the error happen aand how to troubleshoot and fix the error 49.4c02 on HP LaserJet-P3015, P4014, P4015, and 4100N Printers.

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How to Troubleshoot and fix Error 49.4c02

Why Does Error 49.4c02 Happen

Sometimes your printer might not respond to any commands, and you will see the following error code: 49.4c02 on the printer’s control panel display.

The error 49.4c02 indicates a connection problem between the network and the printer. The most common reason for this error is printing a PDF file with a font that the printer is not able to interpret correctly. The second most common reason is that there are corrupt print jobs in the queue preventing other jobs from executing successfully.

Quick Guide to Fix 49.4c02 Error on HP LaserJet Printer?

How To Troubleshoot And Fix Error 49.4C02
How to Troubleshoot and fix Error 49.4c02

The 49.4c02 error can be caused by various problems including corrupt data, invalid print commands, or several other causes. The specific text of the error message will vary depending on the model of HP LaserJet printer you have. If you’re having trouble determining which solution to try first,

follow these steps:

  1. Turn off the HP LaserJet printer.
  2. Turn it back on and wait for it to initialize.
  3. Let go of the buttons and wait for the printer to finish rebooting.
  4. When the Ready light is steady on, print a configuration page to see if the error appears again.
  5. Update your firmware: Go to HP Customer Support , enter your printer name and number, then click Software & Drivers . Click Firmware , look for an update listed under Firmware Updates , then click Download next to that update listing and follow the instructions on-screen.

Detailed guide to fix Error 49.4c02?

if the quick guide above does not work, then try this detialed step by step guide to fix error 49-4c02 on you Hp LaserJet printer

1. Remove any tasks from the print queue that is no longer needed.

You may accomplish this by accessing your printer device, which is normally located in the bottom right-hand corner of your computer as a little printer icon. 

To access the print queue, right-click and choose “Open Print Queue.” Delete all jobs from the list once it appears.

2. Print a test sample page

Turn off the printer, then unplug the printer’s wire from your computer and turn it back on. Print a test page if your HP printer changes to a ready condition when the cord is unplugged.

If the test page prints, the issue is most likely caused by one of the print jobs in the queue.

If these methods do not resolve the issue, here are some further options for resolving HP problem number 49.4c02.

3. Turn off Advanced Printing Options

Follow these steps to put it into action:

  • Go to the Windows Logo Printers section.
  • Select a printer queue.
  • Choose with a left-click. Preference for printing
  • Select the Advanced option.
  • Select Advanced Printing Features from the Document menu.
  • Set it to Disabled.

Use a test page to try printing again. If this doesn’t work, go on to the next option.

4. Check if the Franklin Gothic Book font is being used.

Printing a document using the Franklin Gothic Book typeface, particularly on the HP MFP Series, may sometimes result in the HP error number 49.4c02 being shown.

If this is the case, do the following steps:

Enable the ‘Send True Type as Bitmaps’ option in the Advanced tab of either PCL 5e or PCL6 drivers. The paper will now print without the HP problem number 49.4c02.

Set the True Type Font Download option to Bitmap for the PS driver. The paper may now be printed without the HP error number 49.4c02. To do so, go to the Advanced tab under PostScript Options.

How To Troubleshoot And Fix Error 49.4C02
How to Troubleshoot and fix Error 49.4c02

You may also use the Web JetAdmin plugin “Device Storage Manager” to install the font on the printer’s hard drive. This enables you to print the font or document without having to use the Bitmap settings stated in the previous two drivers.

5. Update The Hp Laserjet firmware by flashing it.

When your printer is connected to your computer through a parallel wire, follow the steps below to update the firmware:

  • Switch on your printer.
  • Examine the LCD to see whether Ready is shown.
  • Make a test page.
  • Check your printer’s firmware revision, then perform the following:
  • Activate the Select button.
  • To bring up the Information menu, use the Down button.
  • Press the Select button.
  • To see the Print Configuration on the LCD, press down.
  • To print the test page, press Select.

On the test page, under Printer Information, the firmware date and revision will be provided.

  • Start by pressing the Start button.
  • Choose “Run.”
  • Type CMD or COMMAND in the Open box.
  • Click the OK button.
  • Go to the firmware directory, for example, C: FIRMWARE, and enter the path into the command window.
  • Press the Enter key.
  • On the command window prompt, type copy /B *.RFU LPT1.
  • To transfer the firmware file to your printer and update the firmware, press Enter.

If the upgrade is successful, the LCD should show Receiving Upgrade.

Note: no interruptions should occur during the update process, since this may cause significant harm to the printer.

  • The LCD will indicate Ready once the update is complete.
  • Switch off the printer and wait 15 seconds before powering it back on.
  • Print a test page and verify that the firmware revision is shown on the test page under Printer Information.

If you have difficulties when updating the firmware on your printer, follow these procedures for an emergency firmware update:

  • Switch off the printer.
  • Keep the Cancel button pressed while powering up the printer. The memory will increment throughout this procedure, and the Ready and Attention LEDs will stay on.
  • Activate the Cancel button
  • Press the Choose button
  • Press Resume You’ll notice the message. Load and execute the file on the LCD display
  • Press UP, Continue with this procedure until the LCD shows the Program File to Slot 4 Flash.
  • Press The Choose button
  • Press and hold the Select button twice more until the LCD displays Download File Now.
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How to Troubleshoot and fix Error 49.4c02
  • On your PC, right-click Start.
  • Choose Run.
  • Type CMD or COMMAND in the Open box.
  • Navigate to the directory that contains the firmware, for example, C: FIRMWARE, and then input the path into the command window.
  • Enter
  • On the command window prompt, type copy /B *.RFU LPT1.
  • By pressing Enter, you may transfer the firmware file to your printer and update it.
  • If the upgrade is successful, the LCD display should read Receiving Upgrade.

Note: no interruptions should occur during the update process, since this may cause significant harm to the printer.

  • The LCD will indicate Ready once the update is complete.
  • Switch off the printer and wait 15 seconds before powering it back on.
  • Print a test page and verify that the firmware revision is shown on the test page under Printer Information.

6. Make contact with the maker of your printer.

As a last option, you may contact the manufacturer of your printer (in this instance, HP Support) to learn more about resolving the problem.

Let us know if these procedures and solutions worked for you in the comments area.

In Conclusion

The misunderstanding between the destination printer and the system that delivered the print has been blamed for the 49.4C02 error and other similar issues. 

This might be caused by particular PDF files being printed or an out-of-date firmware version on the printer. 

If a PDF file is printed, the printer will show this every time it is restarted until the print job is cancelled from the computer from which it was received. 

It may be difficult to track down the system that sent the print when using a network printer.

When a problem occurs, the error is shown on the printer’s screen. For some fortunate customers, this was merely a one-time occurrence, but for others, it became a persistent problem, leaving the printer useless since the error would reappear within seconds of turning it on.

We hope that the above-mentioned suggestions help you overcome this problem. We’d be grateful if you could come back here and tell us about your experience.

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